Human Capital Management (HCM) manages a retailer’s largest controllable expense and oversees its most critical success factor: its workforce. With the industry’s renewed emphasis on customer service, HCM professionals play a critical role in a retailer’s ability to compete. In an atmosphere where just 2.3 negative shopping experiences will send a customer elsewhere forever, HCM’s responsibility has added significance. It must adapt training, workforce management, and recruitment and retention practices to sustain a customer-pleasing, loyalty-instilling team.
Our firm has earned a leadership reputation for our ability to leverage resources in people, processes and technology that yield higher returns from investments in labor budgeting, compliance, forecasting and scheduling, workforce analytics and business intelligence.
Harbor Freight Tools
Millennium Partners Sports Club
Ocean State Jobbers
Stop and Shop