Process Improvement - HR Process Assessment

Our consultants are skilled in all facets of organizational development and business process design.  After gaining an understanding of a client's strategic direction and operational needs, we quickly identify gaps and improvement opportunities by analyzing a client's current situation.  Based on our findings and industry experience, we recommend specific organizational and business process changes that will enable a client to achieve their desired results.  Quite often clients also ask us to play a key role in implementing these changes, helping them to overcome organizational resistance and keep disruption to a minimum.

Additional examples of our consulting activities in this area include:

• Evaluate existing business processes to assess strengths and weaknesses
• Identify how restructuring decisions are likely to impact service areas such as cost, quality, speed, access, scalability and risk prevention/compliance
• Plan and manage restructuring activities resulting from changes to the organization's service delivery model or as a result of a merger, acquisition or divestiture
• Identify risks and prevention/mitigation options before or after a significant change effort
• Audit existing projects considered to be at risk
• Audit the "health" of an organizational unit by evaluating dimensions such as morale, teamwork, staff skill sets, role definitions, business process maturity, customer focus, business alignment and customer satisfaction
• Facilitate the establishment of service level agreements
• Facilitate the adoption of best practices, including but not limited to areas such as project management, change management and software development
• Determine operational or capital funding needs
• Design and implement cost reduction programs
• Develop model for pricing or rationing services
• Define roles within an organization to identify important skills and competencies, clarify key responsibilities and ensure that expected results are directly aligned to overall business objectives
• Design and facilitate business process training workshops
• Build communication tools and training materials